In its half-hearted campaign to become more "web 2.0"-ish, Cisco has begun beta testing a support wiki.
While still rough around the edges (aren't all wikis?), this is one project that may have enormous potential, if it's marketed appropriately. Unfortunately, I haven't seen Cisco do much to publicize the wiki so far, aside from this blog post, which doesn't even include a link.
In fairness, it's understandable that Cisco may want to gradually ramp up exposure to a public offering they haven't dealt with before, especially one so prone to misuse as a wiki. On the plus side, it's evident they have been busy populating the wiki with a huge amount of information (34,000+ pages at the time of this writing), and are steadily adding and modifying content. It's also refreshing to see Cisco opted to build their wiki on MediaWiki (the same engine used by Wikipedia) rather than a closed-source solution.
It will be interesting to see how this resource is received by the community, and how it fares in the long run. At the very least, the random page link provides a quick shot of random network education goodness.