Cisco's new support wiki

By stretch | Tuesday, April 15, 2008 at 10:29 p.m. UTC

In its half-hearted campaign to become more "web 2.0"-ish, Cisco has begun beta testing a support wiki.

ciscosupportwiki.jpg

While still rough around the edges (aren't all wikis?), this is one project that may have enormous potential, if it's marketed appropriately. Unfortunately, I haven't seen Cisco do much to publicize the wiki so far, aside from this blog post, which doesn't even include a link.

In fairness, it's understandable that Cisco may want to gradually ramp up exposure to a public offering they haven't dealt with before, especially one so prone to misuse as a wiki. On the plus side, it's evident they have been busy populating the wiki with a huge amount of information (34,000+ pages at the time of this writing), and are steadily adding and modifying content. It's also refreshing to see Cisco opted to build their wiki on MediaWiki (the same engine used by Wikipedia) rather than a closed-source solution.

It will be interesting to see how this resource is received by the community, and how it fares in the long run. At the very least, the random page link provides a quick shot of random network education goodness.

About the Author

Jeremy Stretch is a network engineer living in the Raleigh-Durham, North Carolina area. He is known for his blog and cheat sheets here at Packet Life. You can reach him by email or follow him on Twitter.

Posted in News

Comments


Colby (guest)
April 16, 2008 at 5:32 p.m. UTC

I see a problem already. The "random link" you had at the bottom isn't support by Firefox, but works (of course) in IE.

This is what I got

http://supportwiki.cisco.com/ViewWiki/index.php/Browser_is_not_supported_by_CiscoWorks


stretch
April 16, 2008 at 6:16 p.m. UTC

Heh, actually it does work, you just happened to get a wiki page which explains a browser incompatibility for CiscoWorks. Try clicking the link again. =P


Colby (guest)
April 17, 2008 at 1:09 p.m. UTC

haha...I have some good luck eh? Works now


Steve Elmore (guest)
April 22, 2008 at 12:18 a.m. UTC

Cisco Support Wiki has been a tremendous undertaking. Architect Craig Tobias and I have been really pleased by the initial success as is evident by number of new users (1600 today!). It is a work in progress, which is the point of a wiki - let the community decide! We seeded it with tens of thousands of articles and hope to add a lot of functionality in the future. The external announcements have just begun, so it is blogs like this one are the "first on scene" and get the word out. Thanks!!

Dr. Steve Elmore CSW Program Manager

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